1. Do I need to create a Lane Joaillier account to make a purchase?
    Yes, in order to provide our best service, register an account on our website is needed. Having a Lane Joaillier account has many advantages. For example, we offer Lane Joaillier Points, you can redeem gifts and coupons or use it as store credit when you shop in physical store and online store, it also gives us a record of you purchase history, so that we know what you like. Signing up with a Lane Joaillier account is very easy and it takes less than a minute.
  2. Warranty
    We offer lifetime warranty to our jewelleries, we will service it in case of any manufacture defects.
  3. How I trust your company is real? Do you have a physical store?
    Yes, we do have a physical store in Central, Hong Kong, we have been in jewellery business for more than 20 years with reputation.We open Monday to Saturday, our address is Shop 106, Level 1, Prince’s Building 10 Chater Road, Central, Hong Kong.
  4. Can I change modify or cancel my order
    Yes, you can cancel or modify the order before it has been shipped. For more information, please contact us at info@lanejoaillier.com or call us at +852 2869 8819
  5. Who is the founder of Lane Joaillier?
    Founded in 1995 by Steven Lane, Lane Joaillier is a family-run jewellery boutique that specializes in handmade fine jewelry, including rings, earrings, necklaces, bracelets, and brooches.
  6. Can I place order online and pick up in your store?
    Yes, certainly, you can place order and make payment online, and pick up the product in our store.
  7. What if my ring doesn’t fit?
    Don’t worry if the ring doesn’t fit your finger, you can send your ring back for resizing within 30days. For more information, please contact us at info@lanejoaillier.com or call us at +852 2869 8819
  8. Do you save my credit card information after placing an order?
    No, we don’t save your credit card information, our website is 100% secure and payment transaction is encrypted